FAQ for Service Providers


General Questions:

1. Is KidoServ.com free?

Yes. It is completely Free. No monthly fee or Commission is involved. 

2. Do you allow online service in KidoServ.com?

Yes. If you are in USA, you can list both Online services and zipcode based local listing.

If you are not in USA, you can list only your online services. 

3. I am not from USA. Can I list my service?  

Yes. You can list your online only services in KidoServ.com to get connect with parents in USA.

4. Should I signup as individual or business account type?

If you have a registered business, you can list your services under Business Account. Your company Address, phone number and website links will be listed.  If you are just individual, you can signup as individual and your first name and first letter of last name will be displayed.

5. Do I need to provide any Credit card or Payment information?

No. You no need to provide any payment information to use KidoServ.com and we are 100% Free to use for both parents and service providers. KidoServ.com doesn't involve in any payment transactions. It is up to parents and service providers to negotiate on terms and make necessary payment arrangements. 

6. How do service providers and parents communicate?

Both Service providers and parents can communicate with each other using our internal message system and you will also get email notification. We don't reveal your phone number or email to other party. Once you both are comfortable and agree on terms, you can exchange your contact information and communicate directly. 

Kidoserv.com does not employ, screen, recommend, endorse or do any background check on any service providers or any users of this website. We just list the information that was provided by service providers, service seekers and visitors. Kidoserv.com has no control over the accuracy, reliability, background information, affiliation or any content submitted on Kidoserv.com website. Each individual is solely responsible for selecting service providers, subsequent communications and any employment relationship they establish. By using this site you agree to our Terms and Conditions and Privacy Policy.


Listing Questions:

1. How long my listing will be active?

Your listing never expires, unless you inactivate them. 

2. How long listing approval takes?

We will review and approve your listing with in few hours.

3. How do I delete my listing?

You can delete a specific listing from your Dashboard-> List My Service tab.

4. How do I hold/inactivate my listing for time being? 

You can inactivate your listing under your Dashboard -> List My Service tab.

5. How old I should be to list my service?

You need to be at least 18 years old to list your services.

6. How frequently I can update my listing?

You can update you listing information anytime and there is no restriction. Please note everytime you update your listing, information will be reviewed by our team and approval may take few hours. 

7. Can I create two profile listing if I provide in-person service and also online services?

Yes. You can list your services under in-person and online category separately with relevant information. 

8. What should I do if my service type/category is not available in KidoServ.com as listing option?

Please contact us through feedback option under dashboard (or) through contact us page. We will setup one for your service.

9. Why my listing was not approved?

Please follow these for your listing to get approved.

  • Select correct category to list your services.
  • Don't include your address, phone no, email or website link unless being asked specifically.
  • If you include photos, make sure it is clear and relevant to the service you offer.
  • Don't list duplicate profile information. 

Please note that KidoServ.com reserve the right not to approve your listing for any reason or no reason, with or without notice. Further, Kidoserv.com do not have any no obligation to inform you the reason.

10. Why my listing is not showing up in Kidoserv.com web search results? 

- Check your listing status under your dashboard->List My Service tab. Only Active status listings will be displayed in search results.

- If you inactivate your account, all your listings will not be displayed.

- If your account is locked by admin, listing information will not be displayed.

- Make sure, you have correct URL spelled.

- If you still have the issue, please contact us through feedback option from dashboard (or) from contact us page.

11. How long it takes for parents or student contact me?

It depends. Based on area and user profile details, some service providers get contacted more frequently. Make sure you have provided all needed information in your listing. Photos are very important as parents/students would like to see service provider face (or) business picture. Make sure you respond to reviews and get good rating. Try marketing on your own by linking your kidoserv profile URL link in social media and other related website or forums.

12. Can I list my service in more than one zip code?

Depends. If you are business and have physical location in multiple zipcodes, you are allowed to list your service in multiple locations. If individual provider commute different city and provide service, they are allowed to list in multiple zipcodes. Please note that Kidoserv calculates distance between your listing zip code and the parents search zip code. Your listing may appear for other zip codes, but will be at the bottom of the list based on the distance from search zip code.


Business Account Questions:

1. Why business is already listed and how can I to claim the profile?

Based on publicly available records we have listed your business. You can claim your business by clicking 'Claim my Business' icon and fill out claim form

By claiming your business, you can control your account with lot more details. It is all free.

- Dashboard to maintain your account information

- Edit listing/profile information

- Reply to Review and more engaged with customers/visitors

- Get direct lead from customers

- List additional services

- Add / Edit photos.

2. I own businesses in multiple zip codes/location. Can I use one account to list them all?

Yes. You can list multiple listing based on zipcode if you have physical service location in multiple zipcodes.

3. My business address is different from my service location. What address will be displayed under my listing profile?

You will be asked address for each of your listing. The address that you provided under each listing will appear in search results.

  

Review Questions:

1. Is Review is mandatory for my profile?

No. During your account signup by default we activate your review option. You can opt out by signing in to your account and look for provider profile tab to turn off Review option. Once you opt-out, all your existing reviews will not be displayed in Kidoserv.com. Please note that If you opt-in again, all previous reviews will appear again.

2. Why do I need reviews and what is the benefit?

Since most of the parents and students try to find and read reviews before contacting service provider and to make informed decision, it is always better to get more reviews from your past clients and build online reputation to get more future clients. Once you get good reviews, you can share your listing profile in social media and other websites to bring more business. All your reviews will be list testimony of your services and help you to build your online reputation over the period of time.

3. How do I request/invite a client to write a review?

Your clients can write a review under review section of your listing profile by clicking review button.

You can send your listing profile URL to clients and request them to write a review about your service. If you are not sure about listing profile URL, you can get it from your dashboard under "Dashboard ->List My Service tab-> Preview link" and copy the URL from browser URL bar.

You can invite your clients to write reviews in the following ways.

1. You can just send your profile URL through your personal email and request them to write a review on your page.

2. From your listing profile, you can just click 'Refer to Your friend' link and send personalized message to invite your clients to write reviews.

Your clients need to sign up before writing reviews and it takes only few seconds to sign up. Signup is always free and no cost involved.

4. What should I do if I get negative review?

Honest reply to reviewer comments will increase your profile reputation. Also you can work with reviewer to get the review removed from site. Since approved reviews cannot be edited, reviewer can delete the review completely and enter new review if needed.


General Account Questions:

1. I did not receive account activation email. What should I do?

- Check Spam/Junk folder in your email box

- You can request to resend the link by logging into your account and click the resend link under Dashboard tab.

- Wait for some time as email servers may be slow.

- If you still have the issue, please contact us from contact us page (or) feedback from dashboard..

2. How do I change password?

Login to your account and click "profile" tab. Look for "Change Password" sub-tab to change your password.

3. How do I change login email id?

Login to your account and click "profile" tab. Look for "Change Email Id" sub-tab to change your email id.

4. How do I inactivate or close my account?

Login to your account and click "profile" tab. Look for "Inactivate" sub-tab to You can inactivate account. Please note that you can re-activate your account by simply logging in using your existing email id and password.

5. How do I re-activate my account?

You can simply login using your email id/password and your account will be activated. By activating your account, your existing listing will become active again.